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Large luxury hotels and resorts face unique communication challenges:managing thousands of rooms,coordinating diverse departments(spa,restaurants,security),and delivering personalized service to discerning guests.Redstone’s REX 8000 IP-PBX is engineered to tackle these challenges,offering a robust,scalable solution that’s trusted by top luxury brands worldwide.
At its core,the REX 8000 is built for scale,supporting up to 10,000 rooms—making it ideal for mega-resorts and multi-building properties.Unlike smaller IP-PBX systems that struggle with high call volumes,the REX 8000 handles 5,000+concurrent calls without lag,ensuring no guest request goes unanswered.A 6,000-room resort in the Maldives reported zero call drops during peak season,even with 3,000+daily guest interactions.
High reliability is non-negotiable for luxury hospitality,and the REX 8000 delivers with dual-server hot standby,dual power supplies,and dual network ports.If one server fails,the system automatically switches to the backup—ensuring communication stays up 24/7.During a power outage at a 5-star hotel in Dubai,the REX 8000’s redundancy features kept emergency lines and guest calls operational,preserving safety and service.
Seamless integration with luxury PMS systems like Opera is a standout feature.The REX 8000 connects via Redstone’s PMSI middleware,syncing guest data in real time.When a VIP guest checks in,their room phone activates with personalized greetings,preferred languages,and one-touch access to butler service—all without manual input.A luxury hotel in Paris noted that this integration reduced front desk setup time by 40%,letting staff focus on personalized welcome experiences.
Advanced features cater to luxury needs.The REX 8000 supports high-voltage message waiting indicators(MWI)up to 120V,compatible with classic neon-lit guest room phones that align with luxury decor.It also enables“one-number multi-terminals,”so guests can answer calls on their room phone,suite tablet,or even the poolside concierge phone—adding convenience without sacrificing elegance.
Centralized management simplifies operations for large teams.Via Redstone’s Unified Management System(UMS),IT teams monitor all devices,configure settings,and troubleshoot issues across multiple buildings from a single dashboard.A resort with 10+restaurants and 5 pools used this to standardize call routing,ensuring guests reaching“dining”are connected to their preferred venue in seconds.
Redundancy extends to disaster recovery.The REX 8000 supports cross-region backup,so if a primary data center fails,calls and data reroute to a secondary site.A global hotel chain with properties in hurricane zones relies on this feature to maintain service during storms,protecting guest loyalty.
In summary,the REX 8000 IP-PBX isn’t just a communication system—it’s the backbone of large luxury hotels.With scalability,reliability,and luxury-specific features,it ensures seamless service even for the most demanding properties.For hotels aiming to set the gold standard in hospitality,the REX 8000 is non-negotiable.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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