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Financial-Grade Multi-Branch UC Architecture

Communication Challenges in Multinational Banking Isolated Operations: Separate systems prevent unified oversight Cost Inefficiency: Lack of centralized telecom management Maintenance Headaches: Incompatible multi-vendor environments Audit Vulnerabilities: Dispersed data hinders compliance We propose not merely a system upgrade, but the construction of a unified, intelligent, and secure financial communication architecture
Financial-Grade Multi-Branch UC  Architecture

1. Unification, Not only Replacement

Proposition: We advocate for integration rather than rip-and-replace. Through "Convergence Gateway" technology, NewLync 2.0 becomes the unified interface layer connecting various existing systems (PBX, Teams, legacy devices). Headquarters maintains control while branches retain flexibility, achieving "Distributed Autonomy under Centralized Governance."

2. Intelligence, Not Static Configuration

Proposition: Communication routing should not be static but based on dynamic intelligent decisions considering cost, quality, and timezone. Our smart routing engine analyzes link status and tariffs in real-time, automatically selecting optimal paths—local calls via local routes, international calls via optimal carriers, with automatic failover to ensure "Always On, Cost Optimized."

3. Centralized yet Flexible

Proposition: Through "Multi-tenant Virtualization" technology, a single physical platform can be logically partitioned into multiple independent virtual communication systems. Each branch/subsidiary has its own management interface and configuration rights, while headquarters maintains global visibility and policy control. This achieves the perfect balance between "Centralized Compliance" and "Decentralized Operational Flexibility."


4. Compliance Built-in, Not Bolted-on

Proposition: Financial compliance is not an afterthought but the starting point of architectural design. Our solution embeds recording, auditing, and access control as foundational services at every layer: signaling encryption (TLS), media encryption (SRTP), full-call automatic archiving, 7-level permission matrix—making "Compliance the Default State."




Solution Value
Core Service Layer · NewLync 2.0
·Multi-tenant Centrex | Intelligent Routing Engine | High Availability Cluster | Integration with Existing PBX/MS Teams
Reduce Call Cost
·Logical Grouping & Simplified Dialing, External Communication: Local calls access via branch SBC + ITSP; long-distance/international calls route through the headquarters IP-PBX.
Centralized Control & Compliance
·Billing Management (NL-Billing): Collect and store CDR data, supporting rate setting, automatic invoicing, report query/printing, and integration with e existing MyCall system.

Call Recording Management (NL-Recording): Full-call recording, supporting query, playback, download, and periodic backup by caller/callee/time period.

Address Book Management (NL-Adbook): Push address books to IP phones, supporting organizational structure maintenance and executive privacy protection.

High Availability and Security Assurance
·RedundantBackup: When communication between branches and the headquarters is interrupted, branches independently handle all calls via local SBC to ensure uninterrupted communication.

Permission Control: 5-level outgoing call permission control to restrict the call scope of users at different levels, meeting bank compliance requirements.

Stable Operation: Industrial-grade hardware + high-availability software architecture, supporting 7x24 continuous operation with a call completion rate of ≥99.9%.



Solution Features
Multi-tenant management
·Provide multi-tenant management capabilities to meet the needs of independent branch operations and centralized headquarters control.
Cross-branch voice communication
·Voice/video interconnection within branches and across Centrex groups, supporting  core functions including call transfer, hold, forwarding, pickup, and conference calls/Cross-System Interconnection/External Communication
Integrated Management System
·Billing Management (NL-Billing): Collect and store CDR data, supporting rate setting, automatic invoicing, report query/printing, and integration with the existing MyCall system.

Call Recording Management (NL-Recording): Full-call recording, supporting query, playback, download, and periodic backup by caller/callee/time period.

Address Book Management (NL-Adbook): Push address books to IP phones, supporting organizational structure maintenance and executive privacy protection.




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