Requirements
Support cross-branch voice communication for over 700 users of Alliance Bank in Kuala Lumpur,Malaysia,enabling seamless interconnection with existing PBX systems.
Provide multi-tenant management capabilities to meet the needs of independent branch operations and centralized headquarters control.
Implement the Centrex service scenario to support efficient communication within branches,across branches,and between branches and the headquarters.
Ensure compatibility with existing systems such as MS Teams,guaranteeing communication stability and data security.
Solution
1.Implementation of Centrex Service Scenario
Logical Grouping:Divide each branch into independent Centrex groups(e.g.,Branch A Group No.8012,Branch B Group No.8013)with a unified extension number range of 7000-7099 within each group.
Simplified Dialing:Extension-to-extension dialing within groups,8-digit dialing(group number+extension number)across groups,and 4-digit dialing(1000-5100)from branches to the headquarters.
Centralized Control:The headquarters centrally configures call permissions(5-level control),voice navigation,and billing rules,while branches independently manage local users and communication rules.
2.Full-Scenario Communication Interconnection
Internal Communication:Voice/video interconnection within branches and across Centrex groups,supporting 21 core functions including call transfer,hold,forwarding,pickup,and conference calls.
Cross-System Interconnection:Two-way voice/video calls between NewLync 2.0 extensions and existing PBX/MS Teams,ensuring barrier-free basic communication.
External Communication:Local calls access via branch SBC+ITSP;long-distance/international calls route through the headquarters IP-PBX.Automatic switch to backup links when local lines fail.
3.Integrated Management System
Billing Management(NL-Billing):Collect and store CDR data,supporting rate setting,automatic invoicing,report query/printing,and integration with the existing MyCall system.
Call Recording Management(NL-Recording):Full-call recording,supporting query,playback,download,and periodic backup by caller/callee/time period.
Addres Book Management(NL-Adbook):Push address books to IP phones,supporting organizational structure maintenance and executive privacy protection.
4.High Availability and Security Assurance
Redundant Backup:When communication between branches and the headquarters is interrupted,branches independently handle all calls via local SBC to ensure uninterrupted communication.
Permission Control:5-level outgoing call permission control to restrict the call scope of users at different levels,meeting bank compliance requirements.
Stable Operation:Industrial-grade hardware+high-availability software architecture,supporting 7x24 continuous operation with a call completion rate of≥99.9%.
Customer Value
To CIO/CTO:
"Reduce total communication costs by 30%+,decrease operational complexity by 50%,while meeting the highest financial compliance standards."
To Business Units:
"Provide branches and overseas offices with communication experience consistent with headquarters,shortening internal collaboration paths,and improving customer service response times."
To Compliance Department:
"Deliver complete,immutable communication audit trails,ensuring every customer interaction meets regulatory requirements."
To Finance Department:
"Transparent cost allocation,precise department-level billing,optimizing communication budget efficiency."
Privacy Statement
Platform information submission - privacy agreement
● Privacy Policy
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1. Scope of application
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