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Voice Network Monitoring Tools: What to Track and Why
Voice networks require proactive monitoring because users notice problems immediately. Tracking the right metrics lets administrators fix issues before they affect many calls.
Call Quality Score (MOS)
Mean Opinion Score summarizes perceived call quality. Declining trends indicate network or configuration problems even if individual calls sound acceptable.
Jitter
Variable packet arrival time causes choppy audio. Monitor jitter per site and per call path to identify network segments that need attention.
Packet Loss
Lost voice packets create gaps in conversation. Sustained loss above 1% is usually audible and points to a network problem.
Latency
Round-trip delay affects conversation flow. High latency makes natural turn-taking difficult. Track latency across WAN links and VPN paths.
Registration and Trunk Health
Monitor endpoint registration counts, failed registrations, and trunk status. Sudden changes often indicate network events, attacks, or configuration errors.
Redstone management interfaces expose these metrics so administrators can run voice as a managed service.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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