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Unified Communications for SMBs: Beyond Basic Phone Calls
Unified communications combines voice, messaging, video, and presence into one experience. For small and mid-size businesses, the goal is not to match every enterprise feature but to eliminate the chaos of separate apps.
Start With Voice
A reliable IP-PBX remains the foundation. Add-on collaboration tools should integrate with the phone system rather than operate as disconnected silos.
Presence and Messaging
Seeing colleague availability before calling reduces interruptions. Integrated messaging replaces informal text chains with business-controlled communication.
Video When It Matters
Video adds value for customer demos and remote team meetings. It should complement voice, not replace the reliable phone system.
Mobile Integration
Softphone clients extend UC capabilities to smartphones, ensuring remote and field staff participate equally.
Redstone UCaaS and REX platforms provide SMB-friendly unified communications that grow with the business.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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