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Remote Office Phone Systems: Extending the PBX to Home Workers
Remote work requires more than forwarding desk calls to mobile numbers. A proper remote office phone system gives home workers the same extension identity, directory access, transfer capability, and voicemail as office staff.
Softphone Deployment
Softphone clients on laptops and smartphones register as full extensions of the company PBX. Remote staff place and receive calls using the business number, transfer calls, and access voicemail-to-email.
Security Considerations
Remote SIP registration crosses the public internet, so strong passwords, TLS encryption, and network restrictions are essential. Many organizations route remote voice through VPN tunnels for additional protection.
Home Office Audio Quality
Home internet bandwidth varies. Provide quality headsets, recommend wired connections, and set expectations for call quality in locations with poor connectivity.
Management and Support
Centralized provisioning templates let administrators deploy new remote users quickly. Remote endpoints should appear in the same management interface as office phones.
Redstone supports secure remote extension registration and softphone clients as part of REX deployments.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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