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Hotel Communications Upgrade: Modernizing Hospitality Phone Systems with Redstone
The hospitality industry faces unique communication challenges: thousands of guest room endpoints, integration with property management systems (PMS), multilingual guest services, and relentless cost pressure from declining voice revenue. Redstone Systems delivers hospitality communication solutions that modernize hotel phone systems while preserving the guest experience capabilities that define hospitality service.
PMS Integration for Seamless Operations
Redstone recently unveiled enhanced PMSI (Property Management System Integration) capabilities, enabling bidirectional communication between REX IP-PBX systems and leading hotel management platforms including Opera, Fidelio, and proprietary systems. Key integrations include:
- Automatic guest check-in/check-out with room phone activation and deactivation
- Guest name display on staff phones for personalized service
- Voicemail-to-email with guest room number identification
- Wake-up call automation synchronized with PMS guest preferences
- Room status integration (clean, dirty, maintenance) via phone dial codes
- Minibar and service charge posting through phone system event triggers
Cost Optimization Without Service Degradation
With mobile phones reducing guest room voice usage, hotels seek to maintain service capability while controlling costs. Redstone solutions enable SIP trunking consolidation—replacing hundreds of individual analog lines with a small number of high-capacity SIP trunks. The RGW VoIP gateway series connects existing guest room phones to modern SIP infrastructure without room-by-room equipment replacement.
W Hotel Deployment Case Study
W Hotel deployed the REX 200 IP-PBX with RGW96 gateways to modernize communications across their 350-room property. The solution integrated with their existing PMS, preserved all guest room phones, and added mobile integration allowing staff to receive guest service calls on wireless handsets throughout the property. Annual telecommunications costs decreased 40% while guest satisfaction scores for service responsiveness improved.
Scalable Architecture for Hotel Chains
Redstone's peer-to-peer networking enables hotel chain deployments with centralized management and local survivability. A 50-property chain operates individual REX systems per hotel while maintaining unified dialing, shared directories, and consolidated reporting. If the central management connection fails, each property continues operating independently with local PSTN connectivity.
Guest Room Phone Modernization
Redstone NRP series IP phones provide hospitality-optimized endpoints: customizable faceplates with hotel branding; single-touch service buttons (concierge, room service, housekeeping); multilingual displays; and integrated USB charging ports. For properties retaining analog room phones, RGW gateways deliver modern trunking capabilities without endpoint replacement.
Elevator and Emergency Communication Compliance
Hotels must maintain code-compliant emergency communications in elevators, pools, and parking facilities. Redstone POTS replacement solutions ensure these critical systems remain operational as carriers decommission analog lines, with proper voltage and signaling compatibility for emergency phone panels.
Contact Redstone for a hospitality communications assessment, PMS integration demo, and ROI analysis for your property or chain.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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