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For banks, brokerages, insurers, and wealth managers, call recording is not optional. Regulatory frameworks require firms to capture certain client and trading conversations, keep them securely, and produce them on demand during audits or disputes. Getting this wrong means fines, license problems, and damaged client trust. Redstone recording infrastructure is designed to meet these demands across multiple sites.
Why Compliance Recording Is Complex
The challenge is not simply pressing a record button. Firms must know which calls to record, store them without tampering, control who can access them, retain them for required periods, and provide search and export capabilities that satisfy auditors. Multi-site firms face the additional problem of recordings scattered across locations with inconsistent practices.
Key Compliance Requirements
- Capture scope — record only the conversations your regulators require; over-recording creates privacy risk
- Tamper-evident storage — recordings must be protected against alteration
- Role-based access — only authorized personnel can search, play, or export recordings
- Retention policies — automated retention and deletion aligned to regulatory timelines
- Audit trails — log every access, search, and export event
- Search and retrieval — find recordings quickly by date, extension, or call party
Redstone Multi-Site Recording Architecture
Redstone REX IP-PBX systems capture calls at each site according to centrally defined policy. Recordings forward to a consolidated repository, while each site maintains local buffering so capture continues during network interruptions. Centralized policy ensures the same rules apply everywhere, and role-based access controls who can retrieve what.
| Capability | Compliance Benefit |
|---|---|
| Policy-based capture | Record only required interactions |
| Encrypted storage | Protect recorded data at rest |
| Role-based access | Limit retrieval to authorized staff |
| Audit logging | Demonstrate controlled access |
| Retention automation | Enforce required timelines |
| Centralized repository | Simplify audit response across sites |
Governance Before Technology
Before configuring recording, firms should document their legal and regulatory obligations, define retention periods, establish access policies, and train staff. Technology enforces the rules, but the rules must exist first. Involve compliance and legal stakeholders in the design phase to avoid retrofitting governance later.
Redstone works with financial services firms to design recording architectures that match regulatory requirements, including multi-site consolidation, access control, and storage sizing.
Review your recording compliance needsRedstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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