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Integrating Phone Systems with Collaboration Platforms
Why Integration Matters
Modern teams use collaboration platforms for messaging, file sharing, video meetings, and project coordination. Adding phone calling capabilities within these familiar platforms eliminates context switching between separate applications. Users can transition from instant message discussion to phone call without launching additional software, preserving workflow momentum.
Integration also enables phone system features - caller history, directory access, call recording - to work alongside collaboration features. Colleagues can see each other's phone call status within collaboration apps, preventing instant messages from going unanswered during active calls. Combined presence across voice and messaging platforms gives complete availability visibility.
Microsoft Teams Integration
Microsoft Phone System (formerly Teams Calling) adds full PBX capabilities directly within the Teams interface. Users make and receive calls through the same Teams application used for chat, video, and document collaboration. Features including call transfer, hold, forwarding, and voicemail work natively alongside Teams channels and meetings.
Direct Routing connects certified SIP trunks to Microsoft Phone System, enabling organizations to use preferred carriers for calling while keeping Teams as the user interface. For businesses already invested in the Microsoft ecosystem, Teams integration provides a unified communication experience leveraging existing Microsoft 365 subscriptions and user familiarity.
Slack and Third-Party Integrations
While Slack doesn't include native calling capabilities, phone system integrations enable click-to-call from Slack user profiles and display call status as Slack presence status. Some integrations push incoming caller information to Slack channels or direct messages, enabling screen pops and notification without leaving the messaging platform.
For organizations standardizing on Slack for team communication but maintaining separate phone systems, these lightweight integrations bridge the gap sufficiently for most use cases. Users spend less time tab-switching between applications while receiving basic telephony notifications within their primary collaboration tool.
Zoom Phone and Unified Experience
Zoom Phone integrates voice calling with the widely adopted Zoom Meetings video platform. Users transition between scheduled video meetings and ad-hoc phone calls within the same Zoom application. Shared contacts, unified call history across meetings and calls, and seamless escalation from phone call to video meeting create consistent experiences regardless of communication mode selected.
Organizations using Zoom Rooms for conference rooms can add Zoom Phone capability for those spaces, enabling both scheduled meetings and outbound calling from room systems. This consolidation reduces the number of applications and devices conference rooms need to support, simplifying room technology for end users.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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