Current Location ：
Phone Systems for Amusement Parks and Family Entertainment Centers
Guest Information and Ticketing
Amusement parks and entertainment centers field large call volumes about hours of operation, ticket pricing, height requirements, ride closures, and special events. Phone systems with IVR handle routine information requests automatically, while specialized agents handle group sales, birthday party bookings, and private event reservations.
Seasonal peaks - spring break, summer vacation, Halloween and holiday events - generate massive call spikes requiring systems that scale capacity dynamically. Queue management with estimated wait times and hold messaging promoting current attractions or special offers turns waiting time into marketing opportunity.
Ride Operations and Safety
Ride operators, maintenance teams, and ride control supervisors need reliable communication supporting safe attraction operation. Dedicated ride communication lines, zone paging for specific areas, and emergency channels ensure operators can coordinate load/unload procedures, report mechanical issues, and respond rapidly to any ride incidents.
For attractions with height, health, or safety restrictions, guest services phone lines provide accurate information to families before arrival. Clear communication about requirements reduces on-site disappointments and guest complaints about children unable to ride after waiting in lines.
Food, Beverage, and Retail Coordination
Large entertainment venues operate dozens of food stands, restaurants, and retail locations. Internal communication systems connect these operations with inventory management, park-wide promotions, and facilities maintenance for equipment issues. Communication about stock levels, crowd patterns, and promotional needs supports efficient allocation of resources across the park throughout the day.
Special events and holiday events within parks require temporary communication setups for seasonal staff, parade coordination, and show production. Flexible systems enabling rapid provisioning of additional extensions and communication channels handle temporary staffing surges without permanent infrastructure investment.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
For more information about Redstone, You can follow us on Facebook, Linkedin, and Youtube to be the first to get the latest news.
