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Phone Systems for Towing and Roadside Assistance
24/7 Emergency Dispatch
Towing companies operate around the clock. Phone systems ensure every call from stranded motorists reaches a dispatcher immediately. Automated routing directs calls based on location, ensuring the nearest available truck responds.
Driver Coordination
Dispatchers communicate constantly with drivers in the field. Mobile extensions and two-way communication keep drivers connected without relying on personal phones. This organization improves response times and driver safety.
Account and Contract Management
Many towing companies work with auto clubs, insurance companies, and municipalities. Phone systems help track account-specific calls and contract requirements. Call recording provides documentation for billing and dispute resolution.
High-Volume Storm Response
Weather events generate surges in service calls. Phone systems with scalable capacity handle these spikes without missing calls. Queue management keeps callers informed about estimated wait times during emergencies.
Professional Image
Stranded motorists are often stressed and anxious. Professional phone greetings and efficient dispatch create confidence. Reliable communication during difficult moments builds the company's reputation for dependable service.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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