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Communication Solutions for Financial Services Firms
Regulatory and Performance Demands
Financial services firms operate under strict regulatory requirements while demanding high-performance communication. Trading floors require instant connections. Client advisors need reliable service. Compliance mandates govern communication recording and retention.
Trading Floor Communication
Trading environments demand low-latency communication with instant connectivity. Turret systems provide dedicated trading desk phones with speed dial, direct lines, and immediate access to brokers and exchanges. Reliability failures in trading environments cost significant revenue.
Client Advisor Tools
Financial advisors communicate with high-value clients requiring personalized service. Direct inward dialing, mobile integration, and CRM connectivity ensure advisors remain accessible. Call recording captures client discussions for compliance documentation.
Compliance and Recording
Regulatory requirements mandate recording and retention of certain communications. Phone systems must capture calls reliably, store recordings securely, and provide searchable archives. Audit trails demonstrate compliance with retention and accessibility requirements.
Conclusion
Financial services communication balances regulatory compliance with high-performance requirements. Solutions designed for trading floors, client services, and compliance recording help financial firms meet their obligations while delivering superior service.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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