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Public utility companies—providing water,electricity,and gas—are the lifeblood of a community.During normal operations,they handle thousands of routine billing inquiries.However,during an outage or a natural disaster,their communication system becomes a critical tool for public safety.In these moments,the phone system must be 100%reliable and capable of handling massive surges in call volume.
Handling Inbound Surges during Outages
When the power goes out,everyone calls the utility company at the same time.A traditional phone system would simply crash or return a busy signal.A Redstone VoIP system can handle these spikes by utilizing automated announcements.The IVR can be updated instantly to say,"We are aware of the outage in the North District;crews are on-site."This informs the public immediately and reduces the number of callers waiting to speak to a live agent.
Coordinating Field Crews in Real-Time
Utility workers are often in the field,sometimes in remote or difficult-to-reach areas.They need a way to stay in constant contact with the dispatch center.By using mobile extensions,field crews can report status updates,send photos of damaged equipment,and receive new work orders directly on their mobile devices,all while staying connected to the secure corporate network.
Resilience is Non-Negotiable
For essential services,"down-time"is not an option.Redstone solutions focus on high availability.By using a combination of IP-based systems and analog backups(via gateways),utility companies can ensure that even if the main data network has an issue,their emergency lines remain open.This multi-layered approach to communication provides the peace of mind that the community relies on.
Conclusion
Public utilities require a communication partner that understands the stakes.Redstone provides the reliability and specialized features needed to manage daily operations and critical emergencies with equal confidence,keeping the community connected and safe.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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