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Clear Audio is Your Best Sales Tool
In a call center environment,your voice is your brand.If a customer can’t hear you clearly,or if there is a frustrating echo on the line,they are much more likely to hang up or leave a negative review.For US-based support teams,having crystal-clear audio is the foundation of good service.
Eliminating Background Noise and Echo
Redstone gateways are built with specialized hardware that focuses on"cleaning up"the audio.This includes features that automatically cancel out echoes and smooth out the voice data as it travels across the internet.Even if your agents are using analog headsets,our gateways ensure they sound professional and clear to the person on the other end.
Handling High Call Volumes
A busy call center needs hardware that won't"choke"during peak hours.Our high-density gateways are designed to handle dozens of simultaneous conversations without any drop in quality.This reliability ensures that your agents can focus on solving customer problems instead of worrying about technical glitches.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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