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The hotel industry has unique communication needs:guest room phones,staff mobile extensions,intelligent reception,emergency call routing,and integration with hotel management systems.A "VoIP Gateway for Hotel Industry "must address all these requirements—while delivering reliability,scalability,and cost savings.Redstone Systems offers a tailored "VoIP Gateway for Hotel Industry "solution,combining RGW series gateways,REX IP-PBX,and NewLync cloud platform to create a unified communication system for hotels of all sizes.
Redstone’s "VoIP Gateway for Hotel Industry "is designed to enhance guest experience.The RGW48 gateway,for example,connects guest room analog phones to the REX 200 IP-PBX,enabling features like room-to-room calls,call forwarding to the front desk,and hotel-specific services(e.g.,wake-up calls,concierge access).The gateway’s FXO ports link to PSTN lines,ensuring guests can make external calls—including emergency services—with crystal-clear quality.
For hotel staff,Redstone’s "VoIP Gateway for Hotel Industry "enables seamless mobility.The gateway integrates with the NewLync mobile app,turning staff smartphones into mobile extensions.This means housekeeping can receive calls from the front desk while on the floor,and managers can answer guest inquiries remotely—improving efficiency and response times.The gateway also supports video conferencing,allowing staff to collaborate across departments(e.g.,operations,housekeeping,reception)without being in the same location.
Reliability is critical for hotel communication—and Redstone’s "VoIP Gateway for Hotel Industry "delivers 99.99%uptime.With 3.5kV lightning protection,dual power redundancy(for larger hotels),and automatic failover to PSTN,the gateway ensures uninterrupted service—even during peak hours or network disruptions.It also supports TLS/SRTP encryption,safeguarding guest and staff communications from cyber threats.
Redstone’s "VoIP Gateway for Hotel Industry "is scalable to fit any hotel size—from boutique properties with 50 rooms to large resorts with 1,000+rooms.The modular design allows hotels to add more ports or upgrade to larger gateways(like the RGW96)as they expand.The gateway also integrates with hotel management systems(via open APIs),enabling features like guest call billing and room status updates.
Management is simplified with Redstone’s UMS platform.Hotel IT teams can monitor guest room phone usage,configure wake-up call schedules,and troubleshoot issues remotely—reducing overhead and ensuring consistent service.
For hotels looking to elevate guest experience and streamline staff communication,Redstone’s "VoIP Gateway for Hotel Industry "is the perfect solution.It delivers the functionality,reliability,and scalability needed to thrive in the competitive hospitality sector.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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