Current Location ：
Managing a business communication system—especially for medium to large organizations with multiple locations—can be a time-consuming,complex task for IT teams.From adding new users and troubleshooting issues to updating software and monitoring performance,the list of responsibilities is long.Redstone IP-PBX systems ease this burden with their Unified Management System(UMS),a centralized tool that streamlines all aspects of IP-PBX management,making IT teams more efficient and effective.
First,Redstone UMS offers centralized control over all IP-PBX devices.Whether an organization has one REX 20 at a small branch or 50 REX 8000 systems across a global network,the UMS lets IT teams manage them all from a single,user-friendly dashboard.This eliminates the need to log into each device individually—a huge time-saver for teams managing multiple locations.For example,an IT team at a multinational corporation can add a new user to 10 regional REX 1000 systems via the UMS in 5 minutes,compared to the hours it would take to update each system separately.
User management is simplified with the UMS.IT teams can add,remove,or modify user accounts,extensions,and permissions with just a few clicks.The system also supports bulk actions—for example,adding 50 new employees to the IP-PBX system at once,or updating call routing rules for an entire department.This reduces the risk of human error(e.g.,typos when entering user details)and frees up IT staff to focus on more complex tasks,like system security or network optimization.The UMS also lets teams set up role-based access,so non-IT staff(like department managers)can manage basic user tasks(e.g.,resetting voicemail passwords)without needing IT assistance.
Real-time monitoring is another key benefit of the UMS.IT teams can track system performance metrics—like call volume,concurrent calls,and network bandwidth—from the dashboard.This visibility lets them identify issues before they impact users.For example,if the UMS shows that a REX 500 system is approaching its maximum concurrent call limit,the IT team can add more trunks to prevent call drops.The UMS also sends alerts for critical issues(e.g.,power failure,network outage),so IT teams can respond quickly to minimize downtime.For a hospital using the REX 8000,this real-time monitoring ensures the communication system remains operational during emergency situations.
Troubleshooting is faster and easier with the UMS.The system logs all events—like call failures,login attempts,and software updates—making it easy to trace the root cause of issues.For example,if a user reports that their calls are dropping,the IT team can use the UMS to pull up the user’s call logs and see if the issue is with the IP phone,network,or IP-PBX system.The UMS also supports remote troubleshooting,so IT teams can fix issues without visiting the location.This is a game-changer for organizations with remote branches—an IT team in headquarters can resolve a problem at a regional office in minutes,rather than sending a technician and waiting days for a fix.
Software updates and maintenance are streamlined with the UMS.IT teams can schedule updates for all IP-PBX systems during off-hours,ensuring minimal disruption to users.The UMS also automatically checks for firmware updates and security patches,so the system remains up-to-date and protected against cyber threats.For example,if Redstone releases a security patch for the REX 1000-A,the UMS can push the update to all REX 1000-A systems in the network overnight,with no need for manual intervention.This reduces the risk of security vulnerabilities and keeps the communication system running smoothly.
Integration with third-party tools enhances the UMS’s value.It works with network management systems like SNMP and TR069,letting IT teams combine IP-PBX management with their existing network monitoring tools.This creates a unified view of the organization’s entire IT infrastructure—from routers and servers to IP-PBX systems—making it easier to identify bottlenecks or compatibility issues.For example,if the UMS shows that IP-PBX call quality is poor,IT teams can check the network monitoring tool to see if bandwidth is the issue,then adjust accordingly.
In summary,Redstone IP-PBX’s Unified Management System(UMS)is a lifesaver for IT teams.Its centralized control,simplified user management,real-time monitoring,fast troubleshooting,and streamlined maintenance reduce workload,improve efficiency,and ensure the communication system remains reliable.For IT teams looking to simplify their daily tasks and focus on strategic projects,the UMS is an essential tool.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
For more information about Redstone, You can follow us on Facebook, Linkedin, and Youtube to be the first to get the latest news.
