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Chain hotels often have multiple branches,and each branch deploys multiple VoIP Gateways.The traditional decentralized management model requires IT staff to be assigned to each branch,resulting in high operation and maintenance costs,low efficiency,and difficulty in implementing a unified communication strategy.As a centralized management tool designed specifically for chain hotels,the Redstone UMS(Unified Management System)Platform can realize unified monitoring,configuration,and upgrading of all VoIP Gateways in branches,significantly reducing operation and maintenance costs and improving management efficiency.
1.Core Centralized Management Functions of the UMS Platform
1.Unified Monitoring of Gateways in Multiple Stores to Grasp the Operating Status in Real Time
The Redstone UMS Platform supports connecting to VoIP Gateways(such as the RGW Series)of all branches.Operation and maintenance personnel can view the operating status of each gateway in real time at the headquarters:
-Device Status Monitoring:It displays the online/offline status,CPU usage,memory occupancy,and port connection status of the gateway.If a gateway in a branch is offline or the CPU occupancy is too high,the platform immediately sends an email alarm,and operation and maintenance personnel can quickly locate the problem.
-Communication Quality Monitoring:It monitors call packet loss rate,delay,jitter,and other indicators of the gateway in real time and generates quality reports.If there is a call quality problem(such as noise or disconnection)in a branch,the platform automatically marks abnormal data to help operation and maintenance personnel analyze whether it is a network or gateway fault.
-Centralized Alarm Management:It aggregates fault alarms(such as port faults,network disconnections,and firmware abnormalities)of gateways in all branches and classifies them by urgency(high,medium,low).Operation and maintenance personnel can prioritize handling high-urgency alarms to avoid affecting hotel services.For example,the headquarters of a chain hotel discovered through the UMS Platform that a port of an RGW 96 Gateway in a Beijing branch was faulty,and remotely guided the branch staff to replace the port within 10 minutes without affecting guest communication.
2.Unified Configuration Distribution to Realize a Standardized Communication Strategy
Chain hotels need to formulate a unified communication strategy for all branches(such as call permissions,long-distance billing rules,and wake-up service configuration).The UMS Platform supports batch configuration distribution to ensure that the gateway parameters of all branches are consistent:
-Template-Based Configuration:Operation and maintenance personnel create a configuration template(such as a"standard branch configuration template")on the platform,which includes gateway port parameters,encoding formats,PMS integration parameters,etc.By clicking"Batch Distribution",the template can be applied to the gateways of designated branches or all branches without configuring each gateway individually.
-Hierarchical Permission Management:It supports setting management permissions by region and store.For example,the administrator of the East China region can only manage the gateways of branches in the East China region,and the headquarters administrator has all permissions,ensuring secure and orderly management.
-Configuration Version Control:It records the configuration version of each gateway.If a fault is caused by incorrect configuration,it can roll back to the historical version with one click,reducing operational risks.For example,when a chain hotel updated its long-distance call permission strategy,it distributed the new configuration template to 30 branches through the UMS Platform,and only took 5 minutes to complete the parameter update of all gateways,avoiding the trouble of configuring each branch individually.
3.Batch Firmware Upgrading to Ensure System Compatibility
Chain hotels have a large number of branches.Upgrading gateway firmware one by one is time-consuming and labor-intensive,and it is easy to have version inconsistency problems.The UMS Platform supports batch firmware upgrading:
-Automatic Upgrade Planning:Operation and maintenance personnel upload the latest firmware version and set the upgrade time(such as the night when guests are resting).The platform automatically upgrades the gateways of all branches according to the plan to avoid affecting daytime communication services.
-Upgrade Progress Monitoring:It displays the upgrade progress of each gateway in real time(such as downloading,upgrading,and completed).If the upgrade of a gateway fails,the platform automatically retries or marks it as abnormal,and operation and maintenance personnel can handle it specifically.
-Version Compatibility Check:Before the upgrade,the platform automatically checks the compatibility of the firmware version with the gateway model and IP-PBX version to avoid faults caused by version incompatibility.For example,a chain hotel upgraded the firmware of RGW 48 Gateways in 50 branches through the UMS Platform,and completed all upgrades in only 2 hours without any gateway failures.
2.Advantages of the Centralized Management Solution:Cost Reduction,Efficiency Improvement,and Standardization
1.Reducing Operation and Maintenance Costs
Chain hotels do not need to assign IT staff to each branch.Only 2-3 operation and maintenance personnel at the headquarters can manage the gateways of all branches,reducing labor costs by more than 60%.For example,after a chain hotel(with 50 branches)deployed the UMS Platform,the number of IT staff was reduced from 50(1 per branch)to 3,saving approximately 6 million yuan in labor costs per year.
2.Improving Management Efficiency
Unified monitoring and configuration reduce the time spent on fault troubleshooting and parameter adjustment.For example,it takes 1 hour to troubleshoot a gateway fault in a branch in the traditional mode,but only 10 minutes through the UMS Platform,improving efficiency by 80%.
3.Ensuring Service Standardization
All branches adopt unified communication configurations,avoiding service inconsistencies caused by differences in branch configurations(such as some branches opening long-distance call permissions and others not),and enhancing the brand image of the chain hotel.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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