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A business telephone system shouldn’t operate in isolation.When it integrates seamlessly with the tools your team uses daily—CRMs,PMS systems,or helpdesk software—it transforms from a simple calling device into a hub for efficiency.Redstone’s business telephone systems are built for integration,connecting with your existing software to streamline workflows,reduce manual work,and improve customer experiences.
CRM integration is a game-changer for customer-facing teams.Redstone’s systems sync with Salesforce,HubSpot,and Microsoft Dynamics,so when a customer calls,their profile(purchase history,past interactions)appears on the agent’s screen instantly.This allows for personalized service:“Hi Mr.Lopez,I see you ordered our premium plan—would you like to upgrade to our enterprise package?”A 200-person sales team reported a 25%increase in conversion rates after adopting this integration,as reps tailored pitches to each caller’s needs.
PMS integration simplifies hospitality and service industries.For hotels,Redstone’s business telephone systems connect with Opera,RMS,and other property management systems,automating check-in/out processes,wake-up calls,and billing.When a guest checks in,their room phone activates with their name and preferences—no manual setup required.A 500-room resort in Bali used this to reduce front desk errors by 80%,with call data(like minibar requests)automatically syncing to guest folios.
ERP integration enhances back-office efficiency.Redstone’s systems link with SAP,Oracle,and QuickBooks,allowing teams to trigger actions like order updates or invoice reminders via phone calls.A manufacturing company’s customer service team can now confirm shipment details during a call,with the system auto-updating the ERP to reflect the conversation—reducing data entry errors by 40%.
Helpdesk integration accelerates issue resolution.By connecting with Zendesk,Jira,or Freshdesk,Redstone’s business telephone systems automatically create support tickets from calls,attaching recordings and caller info for context.A software company’s support team used this to cut ticket creation time by 50%,letting agents focus on solving issues instead of typing notes.
Custom integrations fit unique business needs.Redstone offers open APIs,letting IT teams build connections to niche tools.A logistics firm integrated its telephone system with a delivery tracking app,so reps can share real-time shipment updates during calls—reducing customer follow-ups by 60%.
In summary,Redstone’s business telephone systems integration turns fragmented tools into a unified ecosystem.By automating data flow between your phone system and essential software,they save time,reduce errors,and ensure every call—whether with a customer or colleague—drives progress.For businesses looking to boost efficiency,this integration isn’t just a feature—it’s a necessity.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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