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Building Entrance & Intercom POTS Replacement

Intercom POTS Replacement

Keep building entrance and intercom
systems working for residents.

The visitor uses the existing call box. The resident or front desk answers and can return DTMF or door-release commands through the same controlled path.

KEEP THE CALL BOX. REPLACE THE LINE.
DTMF door release
Commands work through same path
PSTN backup
Works when IP is down
No call box replacement
Use existing intercom

Why Building Intercom Systems Need POTS Replacement

Building entrance and intercom systems rely on analog call boxes for visitor-to-resident communication. When carriers retire copper, the call path must survive.

Carrier Change

Copper Lines Being Retired

Building entrance call boxes and intercom systems lose their connection path when carriers retire copper lines.

Visitor Access

Call Box Workflow

The visitor uses the existing call box to reach the resident or front desk. This workflow must continue without change.

Controlled Path

DTMF and Door Release

The resident or front desk answers and can return DTMF or door-release commands through the same controlled path.

How the Redstone Solution Works

The visitor uses the existing call box. The Redstone gateway provides a controlled path to the resident or front desk, with PSTN backup.

Visitor
Door Call Box
Existing device
Redstone Gateway
FXS interface
PSTN Backup
Failover path
Resident / Front Desk
Answers and releases door

What Must Be Preserved

Building intercom workflows have specific requirements that must continue to work after POTS replacement.

Visitor-to-resident calling
DTMF door-release commands
Front desk answering
PSTN backup path
Real-world deployment Redstone REX 20 IP PBX and RGW96 VoIP Gateway have been deployed in Singapore apartment communication systems, connecting multiple households through a single building management center.

Real-World Scenario

See how the Redstone solution applies in a real deployment environment.

Designed for Your Environment

The Redstone gateway integrates seamlessly with your existing infrastructure. No device replacement, no workflow change — just a modernized connection path with reliable backup.

Existing equipment retained
Dual-path reliability
Quick deployment
Code compliant
Redstone POTS replacement deployment

A Lower-Disruption Alternative

The right path depends on the building, call box type, and the resident answering model.

Complete Call Box Replacement

Rip-and-replace approach

  • Replace all building entrance call boxes
  • New wiring and installation
  • Resident retraining on new system
  • Building access disruption
  • Higher upfront investment

Redstone POTS Replacement

Keep the call box. Replace the line.

  • Use existing door call box
  • No call box modification needed
  • DTMF door-release preserved
  • PSTN backup when IP is down
  • Lower cost, faster deployment

Validate the Intercom Workflow

Acceptance should confirm the visitor-to-resident call flow and door-release commands work through both primary and backup paths.

Visitor calls from call box
Resident or front desk answers
DTMF door-release command sent
Door release activates
PSTN backup path tested
Caller ID transmitted
Audio quality verified
Network and power-failure handling

The Continuous Value Path

POTS replacement is only the first step. The same platform can later support smart access, video intercom, and centralized building management.

PHASE 1

Endpoint Reuse

Retain existing call box
Replace only the connection path

PHASE 2

Platform Upgrade

Connect IP communications
Centralized building management

PHASE 3

Smart Access

Video intercom and smart access
Visitor analytics and reporting

KEEP THE DEVICE → REPLACE THE LINE → PROTECT THE EMERGENCY CALL

Keep the Call Box.
Replace the Line.

Talk to Redstone about a controlled POTS replacement for your building entrance and intercom systems.

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