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The hotel front desk is the hub of guest communication,handling hundreds of calls daily—from wake-up requests to restaurant reservations.A disorganized call management system can lead to missed calls,delayed service,and frustrated guests.Redstone’s Hotel Attendant Console centralizes these tasks,turning chaos into efficiency for front desk teams.
At its core,the Attendant Console is a unified dashboard for managing all incoming and outgoing calls.Operators see real-time caller ID,room numbers,and guest names(synced with PMS),enabling personalized greetings like“Good morning,Mr.Lee in room 402—how can I assist you?”This personal touch,reported a 150-room hotel,increased guest satisfaction by 10%.
Large-scale wake-up calls are a standout feature.The console supports over 500 concurrent wake-ups,critical for conference hotels hosting events.Operators schedule calls in batches,set repeat ring counts,and choose languages—all with a few clicks.If a guest doesn’t answer after three attempts,the console alerts both the front desk and housekeeping,ensuring no one misses a meeting.A convention center hotel using Redstone’s console reduced wake-up call errors by 90%.
Address book management streamlines internal calls.The console stores up to 20,000 entries,including staff extensions,department lines,and emergency numbers.Operators search by name,room,or keyword(e.g.,“spa”)and transfer calls with one touch.A luxury hotel with 50 departments cut call transfer time by 30 seconds per call,saving 2 hours daily.
Call monitoring and recording aid training.Supervisors listen to live calls or review recordings via the console,providing feedback to operators.This helped a hotel chain improve its“call answer time”from 4 rings to 2,as staff learned to prioritize urgent requests.
Scalability meets hotel size.The console supports up to 30 operator seats,making it suitable for small hotels(1 seat)and large resorts(multiple seats).For chain hotels,seats can be managed centrally via the UMS platform,ensuring consistent settings across locations.
Integration with PMS and AI tools adds intelligence.When a guest calls,the console displays their stay details(check-in/out dates,preferences)from the PMS,letting operators anticipate needs.For example,a guest in room 305 with a late checkout request can be informed of the policy instantly.The console also routes complex calls to the AI Telephone Butler,freeing operators for check-ins.
Emergency features ensure safety.Operators can trigger mass broadcasts(e.g.,fire alarms)with one click,and the console prioritizes emergency calls from rooms or staff.A hotel in a high-risk area credited the console with accelerating emergency response times by 2 minutes—critical for guest safety.
In conclusion,Redstone’s Hotel Attendant Console is more than a call tool—it’s a front desk assistant.By centralizing management,streamlining workflows,and integrating with key systems,it helps operators deliver exceptional service with less stress.For hotels aiming to excel in guest communication,this console is indispensable.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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