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In an increasingly global hospitality market,language barriers can derail guest experiences.A non-English speaker struggling to ask for extra blankets or a Chinese tourist misunderstanding checkout times can lead to frustration and negative reviews.Redstone’s multi-language hotel communication solutions bridge these gaps,ensuring clear,personalized interactions for guests worldwide.
At the forefront is Redstone’s multilingual IVR(Interactive Voice Response)system,supporting English,Chinese,and customizable languages.When a guest dials the front desk,the IVR greets them in their preferred language(based on PMS data)and guides them to services—e.g.,“Press 1 for room service(按1获取客房服务).”This reduces wait times,as guests avoid being transferred to bilingual staff.A hotel in Bangkok reported a 40%drop in abandoned calls after implementing multilingual IVR.
The AI Telephone Butler takes language support further,handling real-time English-Chinese interactions.Guests can ask questions like“What time is breakfast?”in English,and the AI responds in both English and Chinese.If a guest switches to Chinese mid-call(“早餐几点开始？”),the AI adapts instantly—no need to repeat.This flexibility was praised by guests at a luxury hotel in Dubai,where 60%of visitors are Chinese speakers.
Wake-up calls and automated messages are also multilingual.Redstone’s system lets guests select their language during check-in,ensuring wake-up reminders,fire alarms,or late checkout alerts are understood.A resort in Spain,popular with French and German tourists,uses this feature to deliver personalized messages,boosting guest comfort.
Staff training is simplified with language tools.NewLync’s translation features let employees access call scripts in multiple languages,reducing anxiety when assisting non-native speakers.A front desk agent in Paris,for example,can view a Chinese translation of“Your room is ready”via the NewLync app,ensuring accuracy.
Integration with PMS ensures language preferences persist.When a guest books via an OTA and specifies“Chinese”as their language,the PMS syncs this to Redstone’s communication system.Their room phone displays Chinese greetings,and the AI Butler uses Chinese for outbound calls(e.g.,pre-arrival confirmations).This consistency makes guests feel valued,as demonstrated by a 12%increase in repeat stays at a hotel using this integration.
Support for regional dialects adds a personal touch.Redstone’s AI recognizes variations like Cantonese and Mandarin,avoiding misunderstandings.A hotel in Hong Kong reported fewer miscommunications after enabling Cantonese support,with guests noting the“thoughtful”attention to detail.
In conclusion,Redstone’s multi-language communication solutions are essential for hotels catering to global guests.By combining IVR,AI,and PMS integration,they break down language barriers,enhance satisfaction,and foster loyalty.In today’s international hospitality landscape,this level of inclusivity is no longer optional—it’s expected.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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