Logistics
Scattered around in the logistics industry, each shop outlet’s telephone system assumes the following roles:
- Outbound call centers: supervision of outbound call quality is required due to highly frequent dial-outs.
- Customer complaint centers: supervision of handling customer complaints is required as this major task requires the recording of massive customer communication.
- Guaranteed reliability: the telephone service can continue uninterrupted during power outage and network disconnection.
- Improved employee efficiency and customer satisfaction: the NeeHau? SoftConsole installed to the operator’s computer allows speed dial for outbound calls. As for inbound calls, the pop-up window will display customer information and allows to record important conversation contents in real time.
- Local recording storage: audio recordings are stored in the device for future on-demand searches, and help evaluate the employee performance.
- Expedient expandability: Amid expansion of new shop outlets, the existing shop outlets can continue their business as usual.
- Neither a public IP address nor VPN is required. Collection of audio recordings at shop outlets is centralized with marketing activities and service quality being monitored.
- Management of all devices at shop outlets is centralized, and the presence of operation and maintenance officers is not required, reducing operation and maintenance costs; batch deployment/configuration and malfunction warning are available.
- Outbound call centers: supervision of outbound call quality is required due to highly frequent dial-outs.
- Customer complaint centers: supervision of handling customer complaints is required as this major task requires the recording of massive customer communication.
To address massive information and data from each shop outlet, the headquarters will centralize the information management and run statistical analyses to uncover customer needs, evaluate shop outlet performance, and understand customer satisfaction.
For shop outlets
The OM 20G/50G IP-PBX establishes connection to the carrier’s PSTN/IMS and analog/IP telephone terminals.- Guaranteed reliability: the telephone service can continue uninterrupted during power outage and network disconnection.
- Improved employee efficiency and customer satisfaction: the NeeHau? SoftConsole installed to the operator’s computer allows speed dial for outbound calls. As for inbound calls, the pop-up window will display customer information and allows to record important conversation contents in real time.
- Local recording storage: audio recordings are stored in the device for future on-demand searches, and help evaluate the employee performance.
- Expedient expandability: Amid expansion of new shop outlets, the existing shop outlets can continue their business as usual.
For headquarters
With the audio recording management, network management system, and other systems installed, the headquarters can centralize audio files and devices throughout all shop outlets.- Neither a public IP address nor VPN is required. Collection of audio recordings at shop outlets is centralized with marketing activities and service quality being monitored.
- Management of all devices at shop outlets is centralized, and the presence of operation and maintenance officers is not required, reducing operation and maintenance costs; batch deployment/configuration and malfunction warning are available.
For more information, contact us at global@newrocktech.com or leave an online message.
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